Return

Extended Return Policy

To make it easier for you to buy your Christmas gifts with us, we offer an extended return policy until January 7th for purchases made from and including November 29th.

GENERAL INFORMATION ABOUT RETURNS

At Jumperfabriken, you have a 14-day return policy from the day you receive or pick up your order.
We process all returns within 10 days of the return arriving back at our warehouse. If you have questions regarding your shipment, feel free to contact us at info@jumperfabriken.se.

The product should be returned in unused condition, with original packaging and hang tag attached. If products are returned in used or damaged condition, you as a customer may be liable for compensation, and we may reject your return. You are responsible for the item until we have received it.

EXCHANGES

If you wish to exchange for a different color or size than the one you ordered:
1. Return the first order following the instructions below.
2. Place a new order for the color/size you desire instead.

RETURN WITHIN SWEDEN, DENMARK, AND FINLAND

Within Sweden, Denmark, and Finland, we provide a prepaid return label with each order. The cost of return shipping will be deducted from your refund.

Return cost Sweden: 69 SEK
Return cost Denmark: 69 DKK
Return cost Finland: 6.90 EUR

How to make a return:
1. Pack the item(s) you wish to return in the same paper bag as the delivery arrived in.
2. Fill in the return form included in the package and place it in the box.
3. Attach the provided return label to the package.
4. Drop off the package at your pick-up point. Ensure you receive a drop-off receipt.
5. Once we have processed your return, you will receive a confirmation email from us.

If you have chosen to pay with Klarna invoice, log in to Klarna and mark the i